Returns & Exchange Policy
Did the purchase you made not meet up with your expectations, or was the size not right?
At BRBF Infinity, we are a little different when it comes to returns and exchanges. Due to the limited editions, and exclusivity we get from the designers, customers are lucky to be able to purchase what they like. Every item that you check out will give you a detailed message on if it is possible to return it or exchange it. Please be aware that no return or exchange will be accepted on beauty products, earrings, undergarments and items of intimate apparel, gift cards and any other items marked non-returnable.
Under the circumstances that the product you purchased allows you to return it or exchange it, simply return the item(s) to us in their original condition within 14 days of receipt. The item must be returned in its original packaging, with hangtags attached. Packages are your responsibility until they reach our warehouse. As soon as we have received and checked the condition of the piece, we will issue a refund to the credit or debit card used to make the purchase. Guidelines on how to return an item will be enclosed in your order together with a label with the return address. All items should be returned in their original packaging and condition.
If you would like to exchange a piece for one in another size or color, simply return the item to us for a refund, and place a new order for the desired piece in our shop if available.
If you receive an item that is not what you ordered, or is damaged, please contact customer service immediately at firstname.lastname@example.org
We will make every effort to handle refunds as quickly as possible, and will process returns within 48 hours of receiving the package. Please note that your package can take up to 21 days to be delivered. Depending on your card issuer or bank, it will take between 2-30 days for the credit to appear on your credit card statement.